Returns & Warranty

We want you to enjoy a smooth, worry-free experience with your Golf Ride Ease scooter. That’s why we’ve built a clear, fair returns and warranty process.

1. Returns Policy

If your product arrives faulty or damaged:

Contact us within 7 days of delivery.

Include your order numberphotos/videos of the issue, and a description.

We will arrange a repair, replacement, or return at no cost to you only if it arrives faulty.

If you’ve changed your mind:

You can return an unused product within 14 days of delivery.

The product must be unused, in original packaging, and in resalable condition.

restocking fee will apply, normally 15% of the cost of the item.

Return shipping costs are the responsibility of the customer unless the return is due to a fault.

To initiate a return, email: infogolfride@gmail.com

2. Warranty Coverage

Your Golf Ride Ease scooter is covered by a 6-month manufacturer’s warranty from the date of purchase. This includes:

Frame and chassis

Motor and controller

Battery (6-month limited warranty)

Electrical components and charger

Throttle, brakes, and onboard display

🔧 Warranty covers parts and labour for manufacturing defects only. It does not cover misuse, water damage, normal wear and tear, or accidental damage.

3. What’s Not Covered

Your warranty does not cover:

General wear and tear (tyres, grips, lights, pads)

Damage from impacts, drops, or water ingress

Modifications or unauthorised repairs

Use of non-Golf Ride approved accessories

Failure to follow care or charging instructions in the manual

4. Warranty Claim Process

Contact us at infogolfride@gmail.com

Provide:

Order number / invoice number

Description of the issue

Photos or videos showing the fault

Our team will:

Confirm if the issue is covered

Provide next steps (e.g. replacement part sent, repair booking, return label)

Return shipping costs are the responsibility of the customer.

In some cases, we may ask you to return the product or part to our service centre:
Golf Ride Ease, Unit 2, Ajax Works, The Movement House, Hertford Road, Barking IG11 8DY

5. Repairs Outside Warranty

We offer paid repair services and replacement parts even outside of the warranty period.

Email us for a quote and lead time.

All shipping costs to us and return to customer are the responsibility of the customer.

6. Record of Ownership

Keep your proof of purchase and make a note of your serial number for faster support and warranty validation.

Summary Checklist

Situation

Time Limit

Covered?

Action Required

Product damaged on delivery

7 days

Yes

Email with photos and order number

Unwanted/unused return

14 days

Partial (conditions apply)

Return in original and unused condition

Scooter stopped working (fault)

6 months

Yes (if covered)

Provide video/photo and description

Battery issue

6 months

Yes (limited)

Provide battery details and usage info

Wear and tear / water damage

N/A

No

Contact for paid repairs

Would you like to remind customers that on delivery of the Scooter we had included an owner’s instruction manual and there were terms and conditions that needed to be followed for the upkeep of both the battery and the scooter.

Reporting Faulty items

Our goal is to provide you the best possible products and services that we can.In the event that you receive a faulty or broken item. Simply contact us or fill out the form below and we will gladly assist. Please include your order number and a description of the issue.

Call us today

The Simple 3 Step

rETURNS pROCESS

Contact our customer service at infogolfride@gmail.com or 07831 197 871 to initiate a return.

Send your item to
The Movement House, Hertford Road
Barking, Essex
IG11 8DY
Ensuring the item is securely packaged to prevent any damage during transit.

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

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