Complaints Procedure

Golf Ride Ease – Complaints Procedure

At Golf Ride Ease, we are committed to providing high-quality products and excellent customer service. If something doesn’t meet your expectations, we want to know about it so we can make it right.

1. Our Commitment

We aim to:

Handle complaints fairly, consistently, and promptly.

Acknowledge complaints within 2 working days.

Resolve complaints within 7 working days (or keep you informed if it takes longer).

Learn from every complaint to improve our products and service.

2. What Can You Complain About?

You can raise a complaint regarding:

Faulty or damaged scooters or accessories.

Delays or issues with delivery.

Poor communication or customer service.

Missing parts or warranty issues.

Any dissatisfaction with our products or service.

3. How to Make a Complaint

Please include your name, contact details, order number, and a clear description of the issue.

Online or Email:

Email us at: infogolfride@gmail.com
Or fill in our Contact Form at: www.golf-ride.com/contact

By Post:

Golf Ride Ease
Unit 3, 2^nd Floor, The Movement House, Ajax Works, Hertford Road, Barking, IG11 8DY, United Kingdom.

4. What Happens Next?

Once we receive your complaint:

We will acknowledge it within 2 working days.

A dedicated team member will investigate and contact you with an update or resolution within 7 working days.

If more time is needed, we’ll keep you informed of progress.

5. If You’re Not Satisfied

If you’re unhappy with our response:

You may ask for the complaint to be reviewed by a senior member of staff.

If the issue remains unresolved, we may refer the matter to a relevant independent body (such as a consumer mediation service or trading standards) for review.

6. Product Returns or Warranty Claims

If your complaint involves returning a product or claiming under warranty, please refer to our Returns & Warranty Policy on our website or request a copy via email.

7. Keeping Records

We keep a log of all complaints to monitor performance and improve future service. All information is handled in accordance with GDPR and our Privacy Policy.

Thank You Your feedback helps us serve you and future customers better. Thank you for helping us improve.

Golf Ride Ease – Customer Complaint Form

Please complete this form and email it to infogolfride@gmail.com or post it to:

Golf Ride Ease
Unit 3, 2^nd Floor, The Movement House, Ajax Works,
Hertford Road, Barking, IG11 8DY, United Kingdom

Full Name:
____________________________________________________________________________________________________

Email Address:
____________________________________________________________________________________________________

Phone Number:
____________________________________________________________________________________________________

Order Number:
____________________________________________________________________________________________________

Date of Purchase:
____________________________________________________________________________________________________

Product Model:
____________________________________________________________________________________________________

Details of Complaint:
____________________________________________________________________________________________________

Preferred Outcome:
____________________________________________________________________________________________________

Signature:
____________________________________________________________________________________________________
Date:
____________________________________________________________________________________________________